INTRODUCTION

These General Terms of Service ("Terms") govern the rights and obligations relating to the use of mobile applications, web applications, management panels, API services, QR menu systems, reservation systems, order management systems, augmented reality features and all other digital services provided by RESTODAN.

Every natural or legal person using the Platform ("User") declares that they have read, understood and accepted these Terms.

Different types of users may exist on the Platform. End users, restaurant partners, courier partners, integrators, suppliers and other business partners are subject, in addition to these General Terms of Service, to the specific agreements prepared for them.

DEFINITIONS

RESTODAN

RESTODAN is a technology platform that provides digital connectivity among restaurants, customers, couriers, integrators, suppliers and other business partners.

Platform

Refers to the mobile applications, websites, management panels, API services, integration services and all related digital services provided by RESTODAN.

User

Refers to all natural and legal persons who access the Platform or benefit from Platform services.

End User

An individual user who views restaurants, makes reservations, places orders or benefits from consumer services through the Platform.

Restaurant Partner

A natural or legal person offering its business, products or services on the Platform.

Courier Partner

A natural or legal person independently providing delivery services.

Integrator

An independent service provider authorized by RESTODAN to provide sales, setup, training and support services.

Supplier

Refers to businesses providing products or services to restaurants through the Platform.

RESTODAN'S ROLE

RESTODAN is a technology and intermediary platform that brings restaurants and end users together in a digital environment. RESTODAN is not the seller, provider, manufacturer or distributor of products or services offered through the Platform.

Menus, product descriptions, prices, campaigns, images and other content available on the Platform are created and managed by the relevant Restaurants. The relevant Restaurant is responsible for the accuracy, currency and legal compliance of this information.

RESTODAN is not a party to the commercial relationship established between the Restaurant and the End User. The relevant Restaurant is responsible for matters such as preparation, presentation and delivery of products, service quality, hygiene conditions, product contents, allergen information, pricing and customer satisfaction.

RESTODAN does not collect any payments from End Users, does not provide payment services and does not act as a payment institution. Payments made through the Platform are collected directly through the relevant Restaurant's own payment infrastructure, virtual POS system, payment institution or physical payment methods.

Accordingly, RESTODAN is not responsible for execution of payment transactions, collection, refunds, cancellations, chargeback processes or disputes relating to payment services. Rights and obligations regarding these matters are between the relevant Restaurant and the End User and, under applicable legislation, are the responsibility of the relevant payment service provider.

RESTODAN's responsibility is limited to the technical operation of the Platform and provision of the digital infrastructure enabling the parties to communicate with each other.

SCOPE OF SERVICES

The following services may be offered within the Platform:

• Restaurant discovery and listing services
• Digital menu systems
• QR-coded table menus
• Order creation and order transmission
• Order status tracking
• Reservation systems
• Restaurant management systems
• Staff management systems
• Courier connection systems
• Integrator support systems
• Supplier connection systems
• Notification and messaging services
• Augmented reality (AR) features
• Location-based restaurant discovery features
• Digital showcase and promotional services
• API and integration services

RESTODAN reserves the right to develop, modify or discontinue services offered on the Platform or add new services.

ACCOUNT CREATION AND SECURITY

A user account may be required to use certain sections of the Platform.

The User agrees that the information provided when creating an account is accurate, current and complete.

The user account is personal and may not be transferred, rented or made available to third parties.

The User is responsible for ensuring the security of the username, telephone number, email address, password and other access information associated with the account.

The User is responsible for transactions carried out through the user account.

If unauthorized access is suspected, the User must notify RESTODAN without delay.

ASSOCIATION OF USER ACCOUNTS WITH PROFILES AND ROLES

The user account created on the Platform is the User's primary account. Under the same account, the User may be associated with end-user, restaurant owner, restaurant manager, service staff, kitchen staff, delivery staff, courier, integrator or other profiles and roles that may be offered by the Platform.

Association of a User with different profiles or roles does not mean that a new user account has been created. The Platform may enable multiple profiles, business relationships, duties and permissions to be managed under the same user account.

A restaurant owner or authorized person may add a User to a business account as staff through a QR code, temporary verification code or similar secure methods provided by the Platform. This establishes a role and authorization relationship between the relevant User's Platform account and the relevant business.

The User agrees to use assigned roles and permissions solely for the relevant duty, business or service purpose, not to share permissions with third parties and not to perform unauthorized transactions.

The Platform may retain records relating to Users' roles, permissions and business relationships for security, account integrity, prevention of unauthorized access and proper provision of services.

Different profiles may offer different user interfaces, dashboards, menus, notifications, operational screens or permission levels. The User may switch between profiles using methods provided by the Platform.

USER OBLIGATIONS

The User agrees to use the Platform in accordance with applicable legislation, generally accepted standards of morality and these Terms.

The User may not:

• Provide false or misleading information.
• Perform unauthorized transactions on behalf of other persons or businesses.
• Attempt to breach Platform security.
• Attempt to access other users' accounts.
• Distribute malicious software or damage systems.
• Send spam, bulk messages or unwanted content.
• Use the Platform for unlawful activities.
• Share content that infringes copyright or intellectual property rights.
• Use assigned profile and role permissions solely for their intended purpose.

The User agrees to refrain from activities that disrupt the normal operation of the Platform.

USER-PROVIDED CONTENT

The relevant User is responsible for the accuracy and legal compliance of all content uploaded to the Platform.

Such content includes, but is not limited to:

• Menus
• Product descriptions
• Product images
• Video content
• Business information
• Brand and logo images
• Campaign content
• Reservation descriptions

The User represents that they possess the necessary rights to use content uploaded to the Platform.

The User grants RESTODAN a non-exclusive right to use uploaded content for publication, display, resizing, optimization and technical processing on the Platform.

RESTODAN reserves the right to remove, hide or restrict access to content considered unlawful.

INTELLECTUAL PROPERTY RIGHTS

All software, designs, data structures, user interfaces, brand elements, logos, domain names and other intellectual property elements relating to the Platform belong to RESTODAN or the relevant rights holders.

Users may not:

• Copy the software.
• Reverse engineer.
• Attempt to obtain source code.
• Reproduce the Platform's design or operation without authorization.
• Use trademarks and logos without authorization.

Commercial use of any part of the Platform without RESTODAN's express written permission is prohibited.

PROHIBITION ON SCRAPING AND AUTOMATED DATA COLLECTION

Automated collection of content from the Platform is prohibited.

The following methods are considered unauthorized use:

• Web scraping.
• Use of crawlers.
• Data collection through bots.
• Automated data archiving.
• Unauthorized data mining activities.

Commercial use of data obtained without RESTODAN's written permission is prohibited.

LOCATION SERVICES

The Platform may use location data to improve the user experience, facilitate address entry and enable restaurant discovery features.

Device location services may be used with the User's permission.

If the User does not grant location permission, approximate location may be determined using the IP address or address information entered by the User.

Location data may be used for the following purposes:

• Creating and verifying addresses.
• Listing nearby restaurants.
• Determining delivery areas.
• Displaying locations on the map.
• Supporting reservation and order processes.
• Operating augmented reality features.

Details regarding the processing of location data are explained in the KVKK Privacy Notice and Privacy Policy.

AUGMENTED REALITY (AR) AND DIGITAL SHOWCASE FEATURES

The Platform may use augmented reality technologies to make it easier for Users to discover restaurants around them.

Within this scope, Users may use their device cameras to view content relating to nearby restaurants.

The following content may be displayed in AR and digital showcase features:

• Restaurant names.
• Menus.
• Product images.
• Campaigns.
• Opening hours.
• Reservation information.
• Images of recently added or recently prepared products.
• User reviews.

RESTODAN reserves the right to change the ranking methods and display algorithms for content shown in AR and digital showcase features.

RESTODAN does not guarantee the accuracy, currency or completeness of content displayed in AR and digital showcase features.

Augmented reality (AR), direction, location and nearby-business display features may operate using GPS/GNSS location, compass, magnetometer, gyroscope, accelerometer and similar sensor data obtained from the user's device, together with map and location data.

Such data may be affected by the technical characteristics and calibration of the device, magnetic fields, metal structures, electronic devices, vehicles, buildings, environmental conditions, GPS/GNSS signal quality, radio-frequency interference, third-party location services and other natural or artificial factors beyond RESTODAN's control.

Accordingly, restaurant names, logos, markers, distances, directions or other visual elements displayed on the AR screen may temporarily or continuously deviate from their actual physical locations; they may appear on or near another business, structure or location, or may overlap with other AR elements.

AR displays are approximate and assistive in nature and do not constitute a guarantee of exact location, direction, navigation, property boundaries or the physical location of any business. Users should not rely solely on AR displays as definitive direction or location information.

To the extent permitted by applicable law, RESTODAN shall not be liable for misdirection, confusion or any resulting direct or indirect damages arising from AR content being displayed inaccurately, displaced, overlapping or over a different physical location due to device sensor errors, device calibration issues, deviations in location or direction data, signal interference, environmental or electromagnetic effects, third-party services or similar technical causes not attributable to RESTODAN.

If the User/Restaurant identifies a material location or directional deviation in an AR display, the matter may be reported to RESTODAN through the reporting channels provided on the Platform. Where sufficient technical information is available, RESTODAN shall, within reasonable technical capabilities, investigate whether the reported issue originates from the software, location data, device sensors, device calibration, third-party services or environmental factors, and shall take reasonable technical measures to remedy errors determined to originate from RESTODAN's systems.

Where device, sensor, location, application-version, event-time or similar technical information reasonably necessary for the investigation cannot be provided, it may not be possible to conclusively determine the source of the reported deviation. Such inability shall not, by itself, create a presumption that the deviation originated either from RESTODAN or from the user's device.

THIRD-PARTY SERVICES

Certain Platform features may use infrastructure provided by third-party service providers.

These service providers include, but are not limited to:

• Google Maps and related mapping services.
• Firebase Cloud Messaging notification infrastructure.
• SMS service providers.
• Email service providers.
• Cloud server and data storage services.
• Error monitoring and analytics services.

The respective terms of use and privacy policies of these third parties may also apply when these services are used.

RESTODAN is not directly responsible for the activities or service interruptions of third-party service providers.

NOTIFICATIONS AND COMMUNICATION

Platform Users may receive various notifications when they create an account or use the Platform.

Notifications may be sent through the following methods:

• In-app notifications.
• Push notifications.
• SMS messages.
• Email messages.
• System announcements.

Verification codes, security notifications and mandatory service-related information are not considered marketing communications.

The User agrees to receive notifications necessary for account security and provision of the service.

RESERVATION AND ORDER SERVICES

Reservation requests may be created through the Platform and orders may be transmitted to the relevant restaurants.

RESTODAN acts as the platform that technically transmits reservation or order requests.

The order contract, reservation relationship and legal relationship concerning the sale of products or services are established directly between the End User and the relevant Restaurant. RESTODAN is not a party to this legal relationship.

The relevant Restaurant is responsible for the following:

• Acceptance or rejection of reservations.
• Menu contents.
• Product prices.
• Product availability.
• Stock status.
• Preparation times.
• Product quality.
• Hygiene and food safety obligations.

RESTODAN does not guarantee the accuracy of content provided by the Restaurant.

DELIVERIES AND COURIER PARTNERS

Delivery of orders created on the Platform may be carried out by the relevant Restaurant's own staff or independent courier partners available on the Platform.

Courier partners are independent service providers.

No employee-employer relationship exists between courier partners and RESTODAN.

Courier partners independently determine their working hours, delivery acceptance status and activities.

Courier partners are responsible for their own activities, vehicles used, driving safety, compliance with traffic rules, tax obligations and legal responsibilities.

Courier partners agree to comply with the following obligations:

• Deliver orders on time.
• Treat customers and restaurant employees respectfully.
• Act in accordance with Platform rules.
• Operate in accordance with applicable legislation.

RESTODAN is not responsible for direct or indirect damages arising from the independent activities of courier partners.

INTEGRATORS AND SUPPORT SERVICES

Sales, setup, training and technical support services may be provided by integrators on the Platform.

Integrators are independent service providers.

No employee-employer relationship exists between integrators and RESTODAN.

The duties, authorities and responsibilities of integrators are separately regulated under the Integrator Service Level Agreement.

RESTODAN may coordinate services provided by integrators but is not responsible for direct damages arising from integrators' independent activities.

PAYMENT AND FINANCIAL PROCESSES

Different payment methods may be used on the Platform.

Payment methods accepted by Restaurants may include:

• Cash payment.
• Credit card payment at the door.
• Other payment methods that may be offered in the future.

Restaurants are solely responsible for all financial and tax obligations, including collection, issuing receipts, bill transactions, issuing invoices, e-invoice and e-archive obligations.

RESTODAN does not collect payments on behalf of Restaurants, issue invoices or create financial documents.

RESTODAN acts as the platform providing technical infrastructure for the commercial relationship between Restaurants and Users.

Separate fees may apply to support services, training services or other paid services.

Such fees are separately specified in the relevant agreements, price lists or service packages.

PROHIBITED USES

Users may not:

• Breach Platform security.
• Create fake accounts.
• Attempt to access other users' accounts.
• Impersonate others.
• Send spam or unwanted content.
• Distribute malicious software.
• Disrupt operation of the Platform.
• Share unlawful content.
• Infringe others' intellectual property rights.
• Conduct fraudulent activities through the Platform.
• Collect or republish Platform data without authorization.

If these rules are violated, RESTODAN reserves the right to take technical and legal measures it deems necessary.

API AND INTEGRATION SERVICES

RESTODAN may provide API, webhook or similar integration services to enable integration with third-party software.

API access may be subject to usage limits, security rules and technical requirements.

RESTODAN reserves the right to:

• Limit API access.
• Suspend API access.
• Change API versions.
• Terminate API access.

Users may use API services solely for permitted purposes.

SERVICE INTERRUPTIONS AND MAINTENANCE

Platform services may occasionally be temporarily interrupted due to maintenance, updates or technical requirements.

Such interruptions may occur for the following reasons:

• Scheduled maintenance.
• Security updates.
• Infrastructure changes.
• Third-party service interruptions.
• Technical failures.
• Cybersecurity incidents.

RESTODAN makes reasonable efforts to ensure service continuity but does not guarantee uninterrupted service.

Users acknowledge that access problems arising from technical maintenance or necessary interruptions are a natural part of Platform services.

DISCLAIMER OF WARRANTIES

The Platform is provided in its current form ("as is").

RESTODAN does not guarantee that the Platform will operate uninterrupted, error-free, securely or in a manner suitable for a particular purpose.

To the extent permitted by applicable legislation, all express or implied warranties are disclaimed.

ELECTRONIC RECORDS

The Parties agree that electronic records, transaction logs, timestamps, database records and system records maintained in RESTODAN systems constitute evidence in disputes.

DATA PROTECTION

RESTODAN processes and protects personal data processed within the Platform in accordance with applicable data protection legislation.

Details regarding the processing of personal data are regulated in the following documents:

• KVKK Privacy Notice
• Privacy Policy
• Cookie Policy

By using the Platform, the User acknowledges that they have read these documents and understood the information regarding the processing of personal data.

CONFIDENTIALITY AND DATA SECURITY

The User may use information relating to other Users, Restaurants, Couriers, Integrators or business partners accessed through the Platform solely for the purposes of the Platform.

The User may not share with third parties, retain, reproduce or use for different purposes personal data or commercial information disclosed for the purpose of providing the service.

Restaurants, Couriers, Integrators and Suppliers are required to use personal data accessed through the Platform solely for performance of the relevant service.

Unauthorized use, retention, sharing or transfer of personal data outside the Platform constitutes a breach of contract.

LIMITATION OF LIABILITY

RESTODAN provides the Platform as a technical infrastructure and digital service provider.

RESTODAN is not directly responsible for:

• Contents of products offered by Restaurants.
• Quality, freshness or hygiene condition of products.
• Accuracy of allergen information or product descriptions.
• Restaurants' pricing, stock or campaign information.
• Independent delivery activities of Couriers.
• Independent service activities of Integrators.
• Disputes that may arise between Users.
• Service interruptions of third-party service providers.
• Execution, rejection, cancellation or refund of payment transactions.
• Restaurants' financial and tax obligations.

To the extent permitted by applicable legislation, RESTODAN's liability is limited to the technical operation of the digital platform service it provides.

FORCE MAJEURE

RESTODAN may not be held responsible for delays, interruptions or inability to perform arising from events beyond its reasonable control.

Force majeure events include, but are not limited to:

• Natural disasters.
• Fire, flood, earthquake or similar disasters.
• War, terrorist incidents or civil disturbances.
• Epidemics.
• Decisions of public authorities.
• Energy, internet or telecommunications infrastructure outages.
• Large-scale outages caused by third-party service providers.
• Cyberattacks or security incidents.

RESTODAN's relevant obligations shall be deemed suspended for the duration of the force majeure event.

SUSPENSION AND TERMINATION OF ACCOUNTS

RESTODAN may temporarily suspend or permanently terminate User accounts in the following circumstances:

• Violation of these Terms.
• Abuse of the Platform.
• Engaging in unlawful activities.
• Providing false or misleading information.
• Endangering Platform security.
• Infringing the rights of other Users.
• Engaging in unfair commercial activities outside the Platform.

Suspension or termination of an account does not eliminate payment, confidentiality, data protection or liability obligations previously accrued by the User.

UPDATES TO THE TERMS

RESTODAN reserves the right to update these Terms from time to time.

Material changes may be notified to Users through the Platform, by email or through other appropriate communication methods.

The updated Terms enter into force on the date they are published on the Platform.

The User's continued use of the Platform after the updated Terms enter into force constitutes acceptance of the current Terms.

GOVERNING LAW AND JURISDICTION

These Terms are governed by the laws of the Republic of Türkiye.

Any disputes arising from these Terms shall be subject to the jurisdiction of the competent courts and enforcement offices determined in accordance with applicable legislation.

ACCEPTANCE

By using the Platform, the User declares that they have read, understood and accepted the following documents:

• General Terms of Service
• Specific agreements applicable according to User type
• KVKK Privacy Notice
• Privacy Policy
• Cookie Policy

The User agrees to be bound by these Terms if they continue to use the Platform.