These Delivery and Return Conditions govern the delivery, cancellation and refund processes for digital subscriptions and services offered to restaurant businesses through the Restodan platform.
Subject Of The Service
Restodan is a software platform providing restaurant businesses with cloud-based (SaaS) restaurant management, QR menu, augmented reality (AR), digital ordering and communication infrastructure.
Restodan does not collect food order payments from end users. Paid services offered through the Platform are intended solely for restaurant businesses.
Delivery Of The Service
Purchased digital services are not physical products.
Following successful completion of the payment transaction:
- A restaurant account is created or the relevant service is assigned to an existing account.
- The purchased service is activated electronically following completion of the required verification processes.
- Delivery of the service does not require shipping or any physical delivery.
- Activation of the account is sufficient for the service to be deemed delivered.
For services requiring verification of official documents, the delivery period depends on the required documents being uploaded to the system in full.
Subscription Services
Certain services offered by Restodan may be provided under a subscription model that renews automatically monthly or at other intervals.
During the subscription period, the restaurant may use the services it has purchased.
Subscription renewals are processed at the prices then in effect and may be viewed in the user panel.
Cancellation Conditions
The restaurant business may cancel its subscription at any time through the user panel or by contacting the Restodan support team.
When cancellation is completed:
- Automatic renewal for the next period is stopped.
- The service may continue to be used until the end of the current billing period.
- No partial refund is provided for service periods already used.
Refund Conditions
As the services provided are digital services delivered immediately in electronic form:
- No refund is provided for services that have been used or made available for use after activation.
- If the service cannot be provided at all due to a technical error or cannot be activated for reasons attributable to Restodan, all or an appropriate portion of the fee may be refunded following the necessary review.
- If an incorrect or duplicate charge is identified, the excess amount collected will be refunded through the payment method used.
Activation Fees
One-time service fees for setup, activation, verification or similar services are non-refundable once the relevant service has been completed.
If Restodan is unable to provide the service at all, a refund may be considered.
Force Majeure
If temporary service disruptions occur due to natural disasters, war, internet infrastructure outages, decisions of public authorities or similar force majeure events, Restodan's liability will be assessed in accordance with applicable legislation.
Contact
Requests regarding delivery, cancellation or refund processes may be submitted through the following communication channels:
Requests will be reviewed as soon as possible and a response will be provided to the user.